Return Policy and Shipping Info
We want our customer to be completely satisfied with their purchases from Athens Art and Frame. But understand that sometimes an item needs to be returned or exchanged. If you are not content with your purchase you can return it within 15 days of purchase date.
You have the option of exchange or refund. The item must be returned in "as new" condition, free of visible marks, scratches or defects, and complete with all manufacturer included components and packaging materials. All returns are subject to inspection and return approval by Athens Art and Frame management. After 15 days, all merchandise is considered used and may be considered for trade-in purposes only.
For return of online purchases please contact us prior to shipping the goods to obtain service advice or a Return Authorization. We can be reached via e-mail at firstname.lastname@example.org or by phone706-549-9299.
Your shipment will be checked upon receipt. Any missing or damaged merchandise, parts or packaging will be reported to you within 10 days.
The following conditions must be met for products to qualify for refunds or exchanges:
- The item must be accompanied by the original receipt (not a copy).
- The total will be refunded by your original method of payment, Athens Art & Frame gift card or store credit.
- Cash purchases will be refunded by check and may take up to 7 business days to process.
EXTENDED HOLIDAY RETURNS AND EXCHANGES
We want you to shop with confidence and allow plenty of time to shop for Holiday gifts. To allow you peace of mind in choosing the right gifts, products purchased from Black Friday through Christmas Eve have an extended return and exchange period until January 8th of the following year.
Athens Art & Frame will not hold orders for pickup for any longer than 120 days, including photo print orders. We will attempt to contact you however if no attempt to pick up or contact is made we will dispose of unclaimed orders after that time without further notice.
Athens Art & Frame ships through UPS and USPS.
Our standard shipping fee is currently $19.95 for regular merchandise.
For printing products the amount can vary depending on the type of product and quantity. The actual amount will be stated in the checkout section.